These days, many doctors and other healthcare providers are contracted out of medical aid. This simply means that the service provider will not accept medical aid payments and you the patient will have to pay for their services from your own pocket. However, as a medical aid member you can recover part of or the entire amount back from your medical aid. The process for claiming back from your medical aid is fairly simple. However, many medical aid members experience difficulties along the line which is more often due to ignorance than ineptitude on behalf of medical scheme workers.